Reference

Understand Your Rights Before You Start

These terms govern every account action on 299vit — from your first bKash deposit to any withdrawal request you raise. Access and eligibility depend entirely on your local law and the regions we currently support, so read through before you open an account.

Applies to all account holdersCovers bKash, Nagad, Rocket transactionsSubject to local law and eligible regionsUpdated terms take effect on notice
299vit Understand Your Rights Before You Start
TERMS QUERY CHANNELS

Reach Us About These Terms

If any section of these terms is unclear, or if you believe an account action was taken in error, our support team is the right place to start. Raise a query through live chat, email, or the in-account message centre — whichever fits your situation. We aim to acknowledge terms-related queries promptly and follow a documented review process before any account decision is finalised.

Team online

Live Chat

Open live chat from your account dashboard to ask about any clause, account restriction, or terms update you have received notice of.

Email Support

Send a written query to our support address for formal terms disputes or to request a copy of the version in effect at a specific date.

In-Account Messages

Use the message centre inside your account to raise wallet-related terms questions, including those connected to bKash, Nagad, or Rocket transactions.

HOW WE HANDLE COMPLIANCE

Our Obligations Under These Terms

These terms are not one-sided. We hold ourselves to the same document. Here is how we approach the four areas that matter most to your account security and fair treatment under these terms.

Account Security

Your account is protected at login with OTP verification. Any suspicious access attempt triggers a hold and a notification to your registered contact before any account change is processed.

Data Retention

We retain account and transaction records — including bKash, Nagad, and Rocket payment history — for the period required by our operational obligations. You may request a summary via support.

Terms Change Notice

Material changes to these terms are notified through your registered email or in-account message before they take effect. We do not apply revised terms retrospectively to completed transactions.

Dispute Process

If you disagree with an account decision made under these terms, submit a formal dispute through email support. We follow a documented internal review before a final response is issued.

Frequently Asked Questions About Our Terms

These questions reflect what account holders most often ask when they read through the terms. If your situation is not covered here, live chat or email support will give you a direct answer specific to your account.

Yes. All payment methods we support — including bKash, Nagad, and Rocket — are subject to the same account terms. Transaction rules are outlined in the wallet and deposit section.

We notify you before material changes take effect, via your registered email or in-account message. Minor corrections may not carry a notice, but the updated version is always the one in effect.

Funds in your account wallet at the point of suspension are held and reviewed under our account management process. We do not forfeit wallet balances before completing that review.

No. Accounts are strictly personal and non-transferable. Sharing credentials is a breach of these terms and may lead to account suspension while we investigate the activity.

Send your dispute in writing to our email support channel. Include your account reference and the specific clause you believe was applied incorrectly. We follow a documented internal review process.

Access to our platform and the services covered by these terms depends on your local law and the eligible regions we support. Confirming that access is lawful in your location is your responsibility.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.